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Starting where people are

Tim Young: We're in the morning discussion session of today's conference, and Julian Walker-Palin the Asda representative on the panel has been taking a bit of stick with questions from the floor. In response he made a good point, well - the views of his customers (as expressed through big surveys) are real, and they count; they can't be ignored because they're not convenient, or they don't chime with our views of how the world should be.

02 March 2012 | 23 Comments | Recommended by 8

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