Compliments and complaints

We’re always happy to hear your feedback about our work as a charity and our work as a certification body, whether it’s the great things we’ve done or areas we need to improve upon. 

Soil Association charity

Compliments and complaints

If you have any compliments or complaints about the Soil Association charity please email us at feedback@soilassociation.org, or complete the form below. Our charity complaints procedure is available here and explains how we will seek to address your concerns.

Soil Association certification

Compliments and complaints

If you have any compliments or complaints about Soil Association certification please email us at cert.complaints@soilassociation.org, or complete the form below. Our certification complaints procedure is available here and explains how we will seek to address your concerns.