Appeals and complaints resolution procedure

Resolution procedure

Our aim is to be professional, clear and open in all that we do. If you have any issues about how we have behaved as a certifying body, please get in touch.

If your comments are about any of our certificate holders, please bear in mind that we can only address issues that relate to certificate decisions we have made as their certification body.

Comments that relate specifically to forest management certificate holders certified by us can be raised in the stakeholder consultations we carry out at each forest management audit.

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