Opening hours for Certificates of Inspection and NOPs over Christmas and New Year 2024
The Import/ Export team will be available between between Christmas and New Year, operating a reduced service to process pre-arranged COIs and NOPs only.
The Certificates of Inspection service will operate as follows:
Monday 23rd and Tuesday 24th - extended service from 8:30am-6pm
Wednesday 25th December - CLOSED
Thursday 26th December – Wednesday 1st January 2025: Our working hours will be 12-4.30pm to process COIs and NOPs submitted by pre-arrangement only, with the exception of Sunday 29th December, when we will be closed.
Thursday 2nd January 2025: From 2nd January onwards our phone lines will be open 9-5pm; please bear with us as we are expecting a higher number of COIS to be submitted on this day
Non-EU Exporting Certificates
Due to the new NOP requirements, we will continue to endorse these by pre-arrangement but we will not be endorsing other non-EU paperwork submitted between Friday 20th December 2024– 1st January 2025. Normal service will resume on Thursday 2nd January 2025.
Certification Queries
All general certification queries will be responded to from January 2nd, if you have an urgent query before this date, please call 0117 987 4564 and leave a message. Messages will be checked and any queries which are deemed to be an emergency we will respond to as soon as possible.
Please note emails into the cert@soilassociation.org or to the certification team will not be responded to during this time.
Thank you for your ongoing support throughout 2024.