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Opening hours for Certificates of Inspection over Christmas and New Year

Opening hours for Certificates of Inspection over Christmas and New Year

We will be open between Christmas and New Year to process pre-arranged COIs only.

If your business requires COIs between 27th December 2021 – 3rd January 2022, please email the team to inform us of the proposed date you wish to submit and the expected volume so we can staff accordingly.

Please notify us as soon as possible if you know your company will require a COI to be endorsed during this time, by emailing coi@soilassociation.org.

Last date to submit COIs in 2021 that are not pre-arranged:

We require all Northern Ireland, EU and EEA COIs to be submitted to us by 6pm on Thursday 23rd December.

  • Friday 24th December: we will only be processing COIs submitted prior to 24th December on this day. Our working hours will be 8.30am – 1pm.
  • Saturday 25th & Sunday 26th December 2021: CLOSED
  • Monday 27th December – Friday 31st December 2021: weekend open hours; 12-4.30pm to process COIS submitted by pre-arrangement only
  • Saturday 1st and Sunday 2nd January 2022: CLOSED
  • Monday 3rd January 2022: weekend open hours; 12-4.30pm to process COIS submitted by pre-arrangement only

Non-EU COIs

We require all non-EU paperwork (NOP, NAQS, Export Certificates and ECOP) to be submitted to us by 4.30pm on Tuesday 21st December 2021.

We will not be endorsing non-EU CoIs between 22nd December 2021– 3rd January 2022.

Normal service will resume on Tuesday 4th January 2022.

Non-Brexit Licensee Queries

All general certification queries will be responded to from January 4th, if you have an urgent query before this date, please call 0117 987 4564 and leave a message. Messages will be checked and any queries which are deemed to be an emergency we will respond to as soon as possible.

Please note emails into the cert@soilassociation.org or to the certification team will not be responded to during this time.

Thank you for your ongoing support throughout 2021.